TERMS AND CONDITIONS

GENERAL

• Rates subjects to change
• Bookings Essential
• The 20minute training forms part of the 1Hour Segway experienced
• Height restriction is 1.1m tall
• Weight restriction – 120kg
• All weather activity – Rain jackets are provided
• open 7 days a week
• Tour Times: 09H00, 11H00, 13H00, 15H00
• Arrival time 20minutes before the time of tour bookings
• No late arrivals will be accommodated
• Payment options accepted: Payment may be made via Visa or MasterCard credit cards or by bank transfer(EFT) into Knysna Segway Tours (PTY) Ltd bank account, the details of which will be provided on request.


CONDITION OF PAYMENT

• This company will claim a 100% deposit based on the general practice of the Industry.
• A 100% deposit or upfront credit card payment will confirmed all bookings. No booking can be confirmed without the required proof of payment, credit card payment.
• Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.

CONFORMATION OF BOOKINGS & FINAL NUMBERS:

• Conformation of bookings, final numbers and requirements must be confirmed at least 48hrs in advance

CANCELLATION POLICY
BASED ON THE GENERAL PRACTICE OF THE INDUSTRY:

• A 85% refund will be grunted should Client cancel or amend the Booking 24 hours to the activity date booked.
• A 85% will be grunted should Client cancel or amend the booking prior to arrival on the exact date of the activity booked.
• A 0% refund will be applicable should Client/Operator fail to arrive, without notification on the exact of the activity booked.
• A 85% refund will be concidered on merit, by management, in the event of illness/hospitalsation/accident or death, upon reciept of proof.
• A 85% refund will be granted to Clients/Operator should Knysna Segway Tours cancel any activity in the intrest of safety.
• No refund will be granted should the Client/Operator not complete the Tour.
CHILDREN POLICY
• AGES: 12 YEARS AND OLDER
ARTICIPANT GUIDELINES
• Please wear comfordable shoes
• We always recommended a hat and Sun cream
• Insect repellent
• Water bottle
• Camera
• Sunglasses
• Wear comfortable shoes (High heels will not be permitted.)
• Comfortable clothing fitting to the season.
Please Note: Training is included in the duration of the tours.
Please Note: NO PREGNANT LADIES.

PRIVACY POLICY

Knysna Segway Tours (PTY) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of the clause, ‘personal information’ shall be defined as detailed in the Promotion of Acces to information Act 2 of 2000 (PAIA)